Xiaomi Robot Vacuum Mop 2 Pro + is a bloated vacuum cleaner for Europe
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European Xiaomi Robot Vacuum Mop 2 Pro + vacuum cleaner with 3D ToF navigation after a long time with a coupon in the EU stock

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Moros

Hello, I would like to check the situation with regard to a possible guarantee. When buying through Aliexpress, in this case there is only a 15-day guarantee for the so-called trial, and if I bought this product through banggood / gearbest, could I ratat with a one-year warranty or with support from you, if I bought it through a link from your site? I ask because it is a completely new model so far without the availability of spare parts and the price is more significant 🙂

Thanks for the info

Editorial

Hello, the warranty is provided directly by the seller at Aliexpress and in case of problems, the warranty is applied directly to them. We have no contact at Aliexpress, unfortunately we cannot provide support there, but there is also a minimum 1-year warranty. Other sellers do not have this vacuum cleaner yet, we have info from Banggood that they will have this global version in April.

Matthew

Does that mean I have to send it back to China in case of problems? Or where does he claim the guarantee?

Editorial

Unfortunately, we are unable to confirm the complaint conditions of the given seller on Aliexpress. We recommend that you write a message directly before purchasing.

Moros

I give the info that I wrote to them yesterday. They confirmed to me that they provide an annual guarantee in China, but I assume that it will definitely be necessary to send the product back, ie. without the need for a service center in the EU. See below.

Hi friend
Thanks for your inquiry. We will provide you with a one-year warranty in China.
N

damage

Hello,
I wanted to order this vacuum cleaner today, but after using your coupon I didn't want to allow payment. It simply closed the payment gateway and there was no order confirmation.

Editorial

Hello, everything works for us, Aliexpress may be down. Please try again later or try creating a new Aliexpress account. You do not have an unpaid order between your orders. in My Orders? When ordering from Aliexpress, everything happened to us that it also fell to them during the payment, the order did not pay off, it just threw it into My Orders as unpaid and then it could be paid out directly from there.

Martin

I would like to know what is the difference between the cn version and the global version thank you for your answer

Editorial

The Chinese version only works through the Chinese server in the Mi Home application, which is usually slower, it may not work as reliably as EU servers.

Moros

Hello, do you have any updates when it is possible to expect a turo global version on Banggood? You mentioned April, but I don't see any offers on their site. Thanks for the reply

Editorial

Hello, we don't have new info yet, but there is absolutely no problem with ordering via Aliexpress, many Slovaks have already bought this vacuum cleaner through our article.

Juraj

Hello, what kind of robotic vacuum cleaner would you recommend - we don't need a mop or a cleaning station (if it's ok there, but we don't want to pay extra). We have furniture all the way to the ground. For now to the apartment, in time to the house.

Editorial

Hello, currently this model is at a great price, it pays off even if it has a mop. But it is also suitable for clean vacuuming without moping, just give away the mop cloth. https://xiaomiplanet.sk/xiaomi-mi-robot-vacuum-2-kupon-60/